Receptionist

The Receptionist serves as the first point of contact for visitors, program partiscipants, and employees, providing a welcoming and professional environment. This role involves managing front desk operations, handling communications, and supporting various administrative tasks to ensure the smooth functioning of the office.

Key Responsibilities:

o Greet and welcome visitors in a friendly and professional manner.
o Manage the front desk, ensuring it is clean, organized, and presentable at all times.
o Direct visitors to the appropriate person or department.
o Answer, screen, and forward incoming phone calls and emails.
o Handle inquiries and provide information to clients and visitors.
o Take messages and ensure they are delivered promptly to the relevant individuals.
o Manage and coordinate appointments, meetings, and conference room bookings.
o Assist with organizing company events and meetings as needed.
o Perform basic clerical duties, including filing, photocopying, and data entry.
o Assist with administrative tasks such as preparing documents, reports, and presentations.
o Inform relevant staff members of visitor arrivals.
o Receive and sort incoming mail and packages.
o Prepare outgoing mail and coordinate with courier services for deliveries.
o Provide excellent customer service to all visitors and callers.
o Address and resolve complaints or direct them to the appropriate department.